In all Catalyse workstreams we want to provide a very high quality service. All feedback is helpful for us to learn how to improve what we do. If you are unhappy with any aspect of our work or services we have provided, please let us know. We want to hear about any concerns.
Each workstream provides information about how to raise a concern or make a complaint. For example, if your concern or complaint was about practitioner training, the course handbook describes how to raise a concern. Most usually this would be with the course co-ordinator. If your concern was about the therapeutic service received from one of our Associates, for example a therapist providing a personal reformulation, there is guidance in the information on Personal Reformulation here – see the section “What if I have any concerns about the experience?”
We aim to hear concerns at the level that is most appropriate. The workstream lead will inform the Catalyse Executive of any complaints so that they can be investigated. The workstream lead, or another member of the Catalyse Executive team would then contact you. We would aim to respond promptly.
You can see a list of workstream leads on our page on How we are organised.
To contact any of the workstream leads, please do so through our administrator Frances Free.
You can download a copy of our Complaints Policy below.Policy_on_Complaints.pdf